It’s always smart to know about fees in advance to avoid any unexpected charges. Energy connection and disconnection fees are two common ones to keep in mind when moving in or out of a property. Let’s break down what these fees are and when they might apply.

Connection fee

When moving into a new property, some energy companies may charge a connection fee. This fee is applied when transferring the electricity account into your name. The process usually takes about three days, but if you need it done faster, you may be able to request an expedited service for an additional fee. It’s important to note that connection fees vary depending on the energy provider, so it’s always a good idea to ask about this when setting up your account. Also, check if you need to be at home during the connection. Missing an appointment could result in a second call-out fee, adding to your expenses.

Disconnection fee

Similarly, when moving out of a property, a disconnection fee may apply. This fee is charged to disconnect your property from the energy grid. Just like the connection process, you’ll need to arrange this at least three business days before you leave. The sooner you take care of it, the better, as you’ll continue to be charged for being connected to the grid, even if you’re not using electricity. It’s a simple step, but planning can save you from paying for unused services.

The costs

While fees can vary slightly between companies, you can generally expect connection and disconnection charges to range between $10 and $50. In some cases, however, the costs can go as high as $100, though this is less common. The amount you pay depends largely on the distributor, which is the company responsible for maintaining the energy infrastructure in your area. It’s important to understand that your energy retailer, the company that bills you and handles customer service, doesn’t control these fees. They simply collect the connection or disconnection charges on behalf of the distributor. Unfortunately, this means there’s not much opportunity to shop around for a lower connection fee, as the distributor is determined by your location.

For customers requiring manual disconnection or reconnection services, the costs may be higher. For example, if your property requires a technician to physically visit and perform the service, this might add to the overall fee. Similarly, if you need any additional support during the process, such as an after-hours service or an expedited reconnection, these services could come with extra costs.

To avoid any surprises, it’s always best to contact both your energy retailer and network distributor directly for detailed information. They can provide clarity on the specific fees in your area, any special circumstances that might affect the costs, and whether additional charges might apply to your situation. Being proactive about these details can help you plan better and avoid unnecessary expenses when moving or adjusting your energy services.

Your Solar & Electrical Experts

Established in 2020, Tropical Solar and Electrical Services is a locally owned and operated company servicing homes and businesses throughout Mackay and surrounding areas including Moranbah, Sarina, Proserpine and Rockhampton. Whether it’s power on the roof or within the property, we’ll ensure it’s running as it should. Get in touch with our electrical experts today for a free quote. We’re available 24/7 for your convenience.